Authors: Mohammed Rabiu Abubakari, Kirsten DiNicola, Wonhyung Lee

Publication date: 2020/7/8

Journal: Journal of Technology in Human Services

Volume: 38

Issue: 4

Pages: 331-351

Publisher: Routledge

Description: A considerable portion of the US population still lacks access to technology, which causes challenges for marginalized communities to access information and services. Research on the digital divide exists in various contexts, but few have examined it in the context of human services. This study examines the impact of socioeconomic status on the methods of communication used when searching for service-related information. We analyzed both quantitative and qualitative data collected from 63 low-income and/or current human service users in Albany, New York. Education showed positive associations with smartphone ownership and personal computer use. Income was found only significant for tablet use. Non-whites were more likely to use mobile apps to web browsers compared to whites. Qualitative analysis revealed three key themes (i.e., availability, ease of use, and usefulness) as influencers of individual …  

Total citations: Cited by 6-2021/2022/2023

Scholar articles: Empirical insights on technology use for navigating human services. MR Abubakari, K DiNicola, W Lee - Journal of Technology in Human Services, 2020 

Empirical insights on technology use for navigating human services